This policy applies to subscriptions purchased directly through popcornsecurity.com. Purchases made through another store or seller follow that seller’s refund process.
This policy never reduces withdrawal, cancellation, refund, or other consumer rights that apply where you live.
Any voluntary money-back period is shown clearly with the plan during checkout and in the order confirmation. That displayed period is part of your purchase.
We do not publish a placeholder number here before commercial terms are confirmed. If checkout does not offer an additional guarantee, your statutory rights still apply.
- Cancel the next renewal from your account.
- Email billing@popcornsecurity.com from the account address.
- Include the order reference and a short explanation.
Cancelling alone does not submit a refund request. We confirm receipt and tell you whether any further information is needed.
We send a reminder before every renewal. If a renewal charge appears wrong or you attempted to cancel before it was collected, contact us promptly so we can investigate.
Renewal refunds follow the guarantee displayed for your plan and any rights provided by law. Continued substantial use after renewal may be relevant where the law permits.
We consider:
- the checkout terms and applicable guarantee period;
- the purchase and request dates;
- whether the subscription or license was used;
- duplicate, fraudulent, or abusive requests;
- mandatory consumer law.
A consumed license does not remove rights that cannot lawfully be waived.
Approved refunds are sent to the original payment method unless law or the payment provider requires another route. We process the approval promptly, but the bank or payment network controls when the credit appears.
If you do not recognize a charge, contact us first where practical. This often resolves errors faster than a bank dispute and does not limit your right to contact your payment provider.
Billing and refunds: billing@popcornsecurity.com.